Privacy Policy

Introduction

StakeMate (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy (together with our Betting Rules and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

If we make changes we consider to be important, we will let you know by placing a notice on the relevant application and or/contact you using other methods such as email.

For the purposes of applicable data protection laws, references in this document to “us”, “our”, “we” or “StakeMate” are references to the following data controller:

·       Bet Theory UK Ltd a company registered in England and Wales under company number 14179874, and our registered office is Beyond 4th Floor, Aldgate Tower, 2 Leman Street, London, England, E1 8FA.

The purpose of this privacy policy is to give you a better understanding of:

·       Information we collect.

·       How we use this information.

·       How is the information shared.

·       Your rights.

·       Other useful privacy and data security related matters.

·       How to contact us.

Should you have any questions in relation to the policy you can contact us by emailing support@stakemate.com.

Information we collect

When you use our services, we collect the following types of information:

Information you provide us:

We store information about you during the account registration process on our application. This information may include, but is not limited to your name, date of birth, address, e-mail address, phone number and any other details as might be requested from you for the purpose of registration and/or continued use of our services. The transactions on your account, including your payments and gaming history. We process your information due to regulatory compliance and for improvement of the application. When possible, we will anonymize your data. You are allowed to not provide personal data, however you will be limited or not be able to use our product(s).

Additional information collected:

We may also collect the following information:

·       A record of any correspondence between us, including any information you submit to us when reporting a problem with the application.

·       Completed surveys that we use for research purposes, although you do not have to respond to them.

·       Details of your visits to the application and the resources that you access in doing so.

·       Information from the devices you use to access the application, this includes, but is not limited to, your IP address, operating system and precise location data.

·       Information from third party databases to comply with our legal and regulatory obligations.

How do we use this information?

We use information held about you in the following ways:

·       To help us verify your identity and fully set up your account.

·       To notify you about changes to our services.

·       To ensure accounts comply with our Terms and Conditions.

·       To fulfil our broader legal and regulatory obligations. We may also use personal information to meet our internal and external audit requirements, information security purposes and we otherwise believe to be necessary or appropriate.

·       We may contact you in relation to promotions, products or services that you may be interested in from time to time, where you have consented to receive such marketing communications.

Disclosure of your information

We may disclose your information to third parties:

·       In the event that we sell or buy any business assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets

·       If StakeMate is acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.

·       If we are under a duty to disclose or share your personal data to comply with any legal obligation, this includes cooperation with any investigation carried out by anybody investigating suspected criminal or fraudulent behaviour or any threat to the integrity of any event on which we allow bets.

·       To verify your identity in order for you to gain full access to StakeMate’s app/your account, we will share your information with a third-party provider to verify your age and identity, as per UK Gambling Commission regulations.

·       To verify your deposits and withdrawals are true and accurate on your account, we will share your information with a third-party provider to verify your payments.

Your rights

Under The Data Protection Act, you as a data subject have several rights which are detailed below. Some of these only apply in specific circumstances and may be subject to exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

·       Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please contact support@stakemate.com.

·       Correction of personal data: You can request us to correct any personal data that we are processing about you which is incorrect. Please contact support@stakemate.com in order to correct any information.

·       Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent, such as opting out of any marketing you may have previously opted in to.

·       Right to erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.

·       Right to data portability: You can ask us to provide you or another company you nominate with your personal data, including in a format which enables you to transfer your personal data to another organisation.

·       Right to restrict processing of personal data: In certain circumstances you have the right to request that we suspend our processing of your personal data.

·       Right to object to processing of personal data: You have the ability to object to any processing of your personal data where we are doing it for our legitimate interests. We may continue you process your personal data, despite your objection, if we have compelling legitimate grounds to do so (such as processing your personal data in any legal claims).

·       Rights relating to automated decision making: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision significantly affects you.

You may also lodge a complaint with any relevant Data Protection Authority. The relevant authority in the UK is the Information Commissioner’s Office (www.ico.org.uk).

Access to your personal information

You are entitled to request access to the information held by us about you. Any access request will be dealt with by us within one month of being made by you and we will endeavour to provide such data to you in a format of your choice.

Retention of your personal data

We will keep your data for the period that your account remains open with StakeMate. Once your account is closed we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal and/or regulatory obligations. Please note that we may be required in certain circumstances to retain your information indefinitely (such as under our procedures on responsible gambling and self-exclusion).

Changes to the Privacy Policy

Any changes we make to this policy will be posted on this page and where we deem such changes to be material we will notify you by email. We will communicate details of material changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.