Responsible Gambling:

Our customers take priority at StakeMate, and we want you to be happy and enjoy our product. If it isn’t entertaining, if it’s stressful, then it isn’t safe. We have the tools to support you 24/7.

Safer Gambling Tools

Our tools help you play within your limits and ensure you only play with what you can afford. Found in your account (by clicking on your initials in the top right-hand corner of our app), you can use the following tools:

Deposit Limits

This tool lets you set a daily, weekly or monthly deposit limit to help you manage your spend. Limit increases will take 24-hours to come into effect, while decreases happen immediately.

Stake Limit

Stake limits allow you to set a maximum amount you would be comfortable staking on a single bet. Limit increases will take 24-hours to come into effect, while decreases happen immediately.

Time Out

Time out lets you take a short-term break from accessing StakeMate. You will be able to set a time out for any duration between one day and six weeks. Once your set time out is over, you’ll be able to re-access our site and app without needing to contact us.

Self-Exclusion

Self-exclusion means you can block your StakeMate account from six months up to five years. We’ll return any remaining balance in your account to your most recent deposit method. You’ll need to contact us to exit self-exclusion once your period is over.

What other resources can you use?

Carry out a self-assessment if you are concerned about your gambling habits. At the end of the assessment, you will be provided with a breakdown of how gambling may be affecting your life, alongside guidance for your next steps.

Take a self-assessment here:

GamCare

GamCare provide advice, support and free counselling for problem gambling. Its service include:

• A National Gambling Helpline, open 24 hours a day on 0808 8020 133.

• A moderated forum to enable those affected by gambling harms to connect with others in similar situations.

• A list of financial services organisations in the UK that currently offer gambling blocks on debit cards.

Install blocking software on your devices

There are various website blocking and filtering software online to help increase your safety. Companies such as Gamban, Gamblock, Betfilter, BetBlocker and Net Nanny work to block thousands of gambling websites/applications.

GAMSTOP

StakeMate is registered with GAMSTOP. Registering with GAMSTOP will block you from registering or logging in to any gambling businesses licensed in the UK. It is free and you can register for 6 months up to five years.

BeGambleAware website

BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.